SERVICE

ILCAM JOURNEYYOUR ONE-STOP SHOP FOR EXPERTISE AND FLEXIBILITY

The ILCAM Group has always stood out for its ability to provide the customer with what is best described as a full suite of services and expertise that extends well beyond the product and includes every stage of the project, from the brief all the way through to aftersales.

ILCAM JOURNEY

Our service is structured as an eight-step journey that doubles as a list of good reasons to choose ILCAM Group. Our intimate knowledge of the industry and its developments is the launchpad starting us on our journey, which ends with the delivery of a customer service that provides complete peace of mind after your purchase.

01

market know-how
Identifying and evolving with successful trends

Familiarity with the market on an international scale means the ILCAM Group is well placed to see how needs and trends are evolving in real time and hence cater to them with up-to-the-minute products.
02

Product development
Defying the impossible in a joint approach

The ILCAM Group takes on the role of ambassador of tech innovation in the industry by accommodating customers' ideas and needs with effective and competitive solutions that bring rewards in terms of evolution and mutual growth.
03

Prototyping
A smart path

The fast-turnaround prototyping service offered by the ILCAM Group allows you to assess the timeframes and costs involved in the manufacture of each new project. The prompt resolution of technical issues associated with its development stages results in reduced costs and time to market.
04

Industrialization
At the cutting edge

In order to cater perfectly to the customer's demands, the ILCAM Group incorporates the most advanced technologies, automation and software into its production process. The versatility of the craftsmanship combined with the accuracy of industrial processes means the group can quickly identify the solution best suited to each individual production project.
05

Quality and Control
When every last detail counts

Whatever the work process, the ILCAM Group maintains an unwavering focus on attention to every last detail. To achieve the perfection demanded by the highest standards of quality, strict, thorough controls are put in place: with the use of latest generation technologies and the aid of highly qualified personnel, the product is under a magnifying glass at every stage of the manufacturing process.
06

Just in Time
Solutions within easy reach

The ILCAM Group has short lead times to handle ad hoc orders required immediately, even for very small runs. With smart stock management and impressive manufacturing flexibility, the group can produce the goods ordered straight away and get them shipped off to their destination by the agreed deadline.
07

Logistic partnership
Maximizing efficiency

The ILCAM Group offers packaging design, labelling, and warehouse and transport logistics tailored to your requirements, to cater in the best way possible to each specific need, delivering a first-class service.
08

Customer Service
There for you

One of the ILCAM Group's strengths is its ability to assist customers with their project every step of the way: from new products development, down into order management and delivery, the group's team of specialists are on hand to address any further requests or issues with appropriate solutions.

LABORATORIES

ILCAM Group’s laboratories have a key role to play in a market placing as much importance on technical innovation and environmental compatibility of materials as on the product’s aesthetic qualities and performance. Testing and inspections conducted in our labs provide valuable data to help you develop new kitchen models with enhanced longevity. Value added, cutting-edge technologies and decades of industry know-how you can rely on.

SHOWROOM

Much more than just a showcase for you to admire the fruits of our labours: this is a space where you can experience first-hand not just our products but our guiding values. If you want to discover the world of accessories and complementary components for the furniture industry and see for yourself the technical innovation and ever-evolving design behind it all, our doors are always open.